CAN I CANCEL MY ORDER?

• You may only cancel an order if the order has not been shipped/assigned a tracking number. If your order has been shipped/assigned a tracking number, we are not able to accommodate cancellations. Please be aware that all sales are final. 

CAN I MODIFY MY ADDRESS?

• Yes, you have a week after you have placed the order to modify the shipping address before your order is shipped. Send the order number and the correct shipping information to support@lafoibyfaithchanell.com. 

CAN I CHANGE/MODIFY MY ORDER?

• Yes, you have a week after you have placed the order to modify it. Whether it is changing the size, color or shipping information in the order send the modifications and your order number to support@lafoibyfaithchanell.com. Please note that we CANNOT change or modify any orders once it has been processed and shipped.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

• All orders are processed within 24-48 hours. At La Foi, we take pride in making order once it is placed. Please allow us 2-3 weeks to ship your order. Shipping service is provided by the United States Postal Service, once shipped the order should arrive within 3-5 business days.

HOW CAN I TRACK MY ORDER? 

• Shipping service is provided by the United States Postal Service so, visit their website and input the tracking number that was sent to you after your order was shipped. 

WHERE IS MY ORDER?

• Input the tracking number that was sent to you after your order was shipped into this link https://m.usps.com/m/TrackConfirmAction. 

WHAT IS YOUR RETURN POLICY?

• You have 5 business days to return or exchange an item from the date received. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. For all returns or exchanges there must be a receipt or proof of purchase. You will be responsible for shipping costs to return your item. Please send item(s) to the address below using USPS.

La Foi by Faith Chanell 

PO Box #220380

Great Neck, NY 11022

DO YOU OFFER FREE RETURNS?

• Unfortunately, we do not have free returns you will be responsible for shipping costs to return your item. Furthermore, we only offer store credit for returned items. Please send item(s) to the address below using USPS.

La Foi by Faith Chanell 

PO Box #220380

Great Neck, NY 11022

HOW CAN I RETURN AN ITEM?

• For all returns or exchanges there must be a receipt or proof of purchase. You will be responsible for shipping costs to return your item. Please send item(s) to the address below using USPS.

La Foi by Faith Chanell 

PO Box #220380

Great Neck, NY 11022

CAN I EXCHANGE FOR A SMALLER/BIGGER SIZE?

• Yes, you have 5 business days to exchange an item from the date received. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. For all returns or exchanges there must be a receipt or proof of purchase. You will be responsible for shipping costs to return your item. Please send item(s) to the address below using USPS.

La Foi by Faith Chanell 

PO Box #220380

Great Neck, NY 11022

WHAT IF I RECEIVE A DEFECTIVE ITEM?

• Our apologies if you have received a defective item. For all returns or exchanges there must be a receipt or proof of purchase. We will also inspect the item for the claimed defect and free return will be provided after inspection. 

WHY WAS MY PAYMENT DECLINED?

• Please check these info first: expiration date of your card, billing address and security code. Most payment failures are due to insufficient funds or invalid account. We suggest you check with your bank. Also try using PayPal as an alternative payment. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• Amazon Pay
• ZipPay, Afterpay, Klarna (installment payments)

DO YOU USE GENUINE LEATHER & FUR?

• Yes! La Foi by Faith Chanell uses premium materials for all of our products. We use different variations of real leather and furs. Unless otherwise stated.

WHAT ARE THE BENEFITS OF THE FUR CLEANING SERVICE?

• The La Foi Furrier Service is necessary if you want to keep your expensive furs looking brand new. We recommend that you get your fur cleaned annually but, if you where you fur regularly then you should also get it cleaned regularly. It will help you preserve your La Foi Fur!

WHAT ARE THE BENEFITS OF THE FUR STORAGE SERVICE?

• The La Foi Fur Storage Service allows you to keep your fur protected in La Foi's fur-friendly facilities. This is necessary if you don't have the ideal environment for having furs. This storage service also provides a complementary La Foi Fur cleaning too!